Frequently Asked Questions
Everything you need to know about your order and official QOTSA gear.
How long will it take for my order to ship?
Standard orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping durations vary by location and customs processing.
What is your return policy on apparel?
We accept returns and exchanges on unworn and unwashed apparel within 30 days of delivery. Please ensure all original tags are attached. Music media and limited edition posters are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
I received a damaged or incorrect item. What should I do?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and a photo of the item, and we will arrange a replacement or refund immediately.